YOUR RETURN CAN'T BE COMPLETED THROUGH ROYAL MAIL
What to do if the parcel you have is too large.
We're really sorry that you aren't able to return the item to us using Royal Mail's system. If you could please call us on 01455 220 044 or e-mail us at email@example.com to let us know.
We'll be able to arrange an alternate courier to collect the parcel from you.